Transform your career with us in a place of infinite possibilities.
We believe in shaping the future together as a team, built on respect, camaraderie and teamwork. Within the Butterfly Hospitality Group (BHG) family and our parent company Chanco Investment Group (CIG), we take action in achieving our dreams, all the while having fun doing it. We strive for the impossible, take flight on a chance of greatness and through this transformation, we become better; just like our emblem – the butterfly.
With our group growing in Hong Kong, as well as on an international scale, we have a wealth of opportunities right within your fingertips to ensure you fulfill your professional potential and continuously reach new heights with BHG. See what we can do for you:
House Opportunities
As an ambassador of BHG and the first contact for our hotel guests, our front office staff not only lives and breathes the brand, but gives off a warm and welcoming smile for all of our guests; We look for a team player with a can-do attitude, high service standard, and friendliness that will always leave a lasting impression for our guests.
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Guest Services Manager / Guest Services Supervisor
Roles and Responsibilities:
- Responsible for various front office duties, including on-day room sales and night audit management;
- Act as a shift leader of front desk and duty manager of the hotel.
- Supervise and ensure that frontline staff provide guests with exceptional service and engage guests in delightful conversations;
- Achieve high level of guest satisfaction by anticipating guests’ needs and providing prompt response;
- Carry out room inspection for VIP;
- Handle guests’ complaints and emergency situation in a professional manner;
- Provide on the job training to frontline staff;
- Ensure effective cross-departmental communication to achieve operational effectiveness; and
- Perform any ad hoc assignments as required.
Requirements:
- Diploma holder or above in Hospitality or Tourism Management or related disciplines is preferred;
- With 3-4 years’ experience in the role of Front Desk Supervisor / Assistant Manager;
- Passionate about connecting with people and creating new guest experience;
- Possession of good leadership, presentation and organizational skills;
- Mature, pleasant, detail-minded, customer-oriented with excellent interpersonal skills;
- Good communication skills and high level of proficiency in both English and Chinese;
- Candidates with less experience will be considered for the role of Guest Services Supervisor.
We offer a 5-day work week and attractive remuneration package to the successful candidate. Please send your detailed resume with current and expected salary to recruit@butterflyhk.com (please specify the Job Title in your application).
(Data collected will be used for our recruitment purpose only)
(Senior) Guest Services Officer
Roles and Responsibilities:
- Responsible for various front office duties, including greeting guests and processing check-ins and check-outs in a courteous and efficient manner;
- Provide guests with exceptional service and engage them in delightful conversations;
- Achieve a high level of guest satisfaction by anticipating guests’ needs and providing prompt responses;
- Ensure effective cross-departmental communication to achieve operational effectiveness; and
- Perform any ad hoc assignments as required.
Requirements:
- Preferably with relevant experience in hotel / service industry. Fresh graduates will also be considered;
- Passionate about connecting with people and creating new guest experiences;
- Pleasant, customer-oriented with excellent interpersonal skills;
- Good communication skills and high level of proficiency in both English and Chinese;
- Candidate with more experience will be considered for the role of Senior Guest Services Officer.
We offer a 5-day work week and attractive remuneration package to the successful candidate. Please send your detailed resume with current and expected salary to recruit@butterflyhk.com (please specify the Job Title in your application).
(Data collected will be used for our recruitment purpose only)
At BHG, we value our Housekeeping team for their excellent customer service skills, reliability, integrity and brand standards.
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(Senior) Room Attendant
Roles and Responsibilities:
- Responsible for the cleaning and tidying of guest rooms, including making beds, vacuuming, dusting and polishing, and replenishing amenities, etc.
- Greet guests and response to guests’ requests in a courteous and efficient manner;
- Report any damaged items or unusual circumstances to supervisors
- Assist in room checking;
- Record and maintain an accurate stock of linen and amenities; and
- Shift Duty is required.
Requirements:
- Preferably with 1 year of relevant experience in hotel industry (or those who have completed vocational training);
- Pleasant, efficient, independent and well organized;
- Candidate with more experience will be considered for the role of Senior Room Attendant.
We offer a 5-day work week and attractive remuneration package to the successful candidate. Please send your detailed resume with current and expected salary to recruit@butterflyhk.com (please specify the Job Title in your application).
(Data collected will be used for our recruitment purpose only)
With so many brands under our belt, it is important to ensure the consistency in quality of service and offerings across all of our brands. In this role, someone with a strong attention to detail, high service standards and possesses a critical sense is exactly what we are looking for. After all, if you are not picky, then you are just settling!
Any wear and tears encountered, our engineers are there at the speed of light to ensure a safe, quality hotel experience, performing routine and preventative maintenance to protect our hotel assets.
We only learn by doing. At BHG, we want our people to get hands-on and receive the necessary training on the job. As a member of our HR Team, it’s about connecting the value of human capital to our Group's business strategy and core values.
Our Project Development team will be responsible for the consultancy and management of the project - from design to post-construction stage of the hotel redevelopment, including design development, demolition, foundation, superstructure construction, to the completion of project. See your project come to life!
Finance & Accounting is the fuel that continuously runs BHG and in this role, the team member is to provide stakeholders and management with accurate, timely, and relevant financial data, whilst managing the audit function within the Group to ensure financial profitability.
At the end of the day, a business runs on numbers. The Revenue & Sales team gets the vital job of making decisions regarding the hotel rate setting and forecasting. This role exposes our member to pricing and hotel trends, on both a local and international scale. In addition, the team member will be in charge of the implementation of revenue management methods to maximize the turnover in accordance with hotel strategies, brand marketing and customer needs.
Our Branding & DNA team is constantly creating, building and innovating. Creativity runs in their veins and they are constantly inspired by the world around them, from music to art and fashion. Through these unique experiences, they drum up new ideas to sustain and fuel the DNA of each of our brands under the Group. To be part of the team, you must be obsessively passionate about brand identity and have a clear vision of where the brand currently is and should be heading.
