Butterfly Hospitality Group (BHG) recognises the significance of providing quality products and services, yet strive to minimise the environmental impact of our activities and carefully consider the needs of our community, making positive contributions wherever we can.
We are integrating responsible environmental management practices into our day-to-day operations and working towards long-term business goals for the benefit of our customers and the broader community.
Our responsible environmental management practices focus on prevention of pollution, meticulous management and storage of waste, and implementation of the principles of re-using, recycling, and the utilisation of eco-friendly products throughout our hotel operations.
BHG will adhere to best practice guidelines and management procedures to ensure we are providing the highest standards of professionalism, accountability and transparency. This will be achieved by establishing robust environmental management systems and ensuring that all management and employees are well-informed of their responsibilities, while also providing them with the necessary knowledge, skills, and resources to fulfil our environmental obligations.
Our People & Talent Development
Equality and inclusion lies at the heart of our company. We believe that each employee deserves to feel respected and empowered to contribute to their fullest potential, which will ensure overall long-term success and growth for the company.
Without a doubt, our employees are our greatest assets and they are fundamental to BHG’s overall success and longevity. The basis for success lies in ensuring all employees are equipped with the relevant skills, knowledge and competencies to successfully perform in their respective roles. Our employees can be rest-assured that they will be given development opportunities to master the skills and competencies necessary to not only meet their job role but contribute to the overall success of the company.
Health and Safety
Our business objectives should never be allowed to compromise safety. We are committed to providing and maintaining a healthy and safe environment for all employees, customers, contractors and our guests. While all operations involve risk, we aim to achieve the ultimate goal of zero harm through meticulous leadership and strong management of occupational health and safety in the design, planning and conduct of all business activities.
Risk Assessment
Our team members at BHG deserve a safe, healthy, and sustainable work environment.
BHG take the necessary precautions to examine and control any risks at work to ensure a safe and healthy workplace that will contribute to the wellbeing of our employees, guests, visitors, contractors and any other individuals on site.
Quality Assurance
Furthermore, we take immense pride in our proactive and attentive approach to addressing the diverse array of comments, concerns, and inquiries from our guests. With an unwavering commitment to service excellence, our team of dedicated professionals will ensure that each and every guest's feedback is heard, valued, and swiftly acted upon.
Should there be any complaints or queries, we will do our best to understand the underlying issue, acknowledge the situation our guest is faced with, launch an investigation and swiftly follow up on their case with the utmost care.
Throughout this iterative process, we maintain open and empathetic communication with our guests, keeping them apprised of the steps being taken to resolve their issue. Here at BHG, our ultimate objective extends far beyond merely meeting guest expectations - we are relentlessly driven to exceed them, transforming potential disappointments into opportunities for creating truly memorable, positive experiences.
Our Communities
Environmental Policies
We are committed to cultivating an environmentally conscious experience for our guests, across both our hotel accommodations and food & beverage offerings, without compromising our unparalleled standards of customer service.
With this in mind, we are also invested in supporting our local communities in which we operate. Through our active participation in environmentally-friendly initiatives and our efforts to give back, such as donating to local associations, we aim to be a positive force for change and a catalyst for sustainable development.
Lastly, our Group aims to maintain its building and assets sustainably and to reduce water and energy consumption to uphold our commitment to the reduction of non-renewable energies.
Our Planet
Implementing responsible environmental management systems into our day-to-day activities at the corporate level, as well as long term transactions is paramount to customers and the wider community.
Hence, we are committed to:
1. The elimination of all single-use plastics in our hotels by the end of 2024.
2. Green dining – We support the ban of overfished species and offer Vegan and Vegetarian options for our guests. We support local produce and sustainable farming.
3. Being an equal and inclusive employer.
4. Our Environmental Travel Program – This has been rolled out to all hotels and we target for all hotels to be Gold Status by mid-2025.
5. Green Globe Certification – In 2024 we have started to ensure that all our hotels are Green Globe Certified and aim for all hotels to be completed by the end of 2025.